What is a Knowledge Base?

A Knowledge Base collects documents, links and notes that can supply context to connected individuals. Use it for product facts, company background or material an individual should be able to consult.

Choose the right destination

A Knowledge Base is not the same as Library, which organizes task materials. It also differs from audience data, which establishes or grounds the people being studied.

For example, a product specification can support a synthetic employee answering questions. To test a customer's first impression of that product, show the intended stimulus in the research task rather than assuming a background connection produces an equivalent experience.

Connect deliberately

Create and populate a base, wait for processing, then connect it through an individual's Capabilities → Knowledge controls. See Connect knowledge.

Direct chat can retrieve relevant passages and cite them. Material used at generation may already have influenced a profile. These mechanisms differ; a file update does not rewrite a generated identity or a completed interview.

Do not assume every research method has the same live retrieval behavior. Attach study-critical material to the task and inspect its actual scope.

Next, build a Knowledge Base or manage existing material.