Help & Updates
Troubleshooting
Resolve missing inputs, inaccessible pages, stalled runs and unexpected results.
Start with the saved state of the task. Repeated submissions can create new work and charges.
| Symptom | Check first | Next step |
|---|---|---|
| Run action unavailable | Incomplete template slots, pending uploads, missing instrument or stimulus | Finish the task inputs before submitting |
| No audience selected | The composer audience selector | Choose an accessible audience |
| An audience is locked | Access package and workspace | Select an available audience or review the unlock offer |
| Uploaded customer data cannot build an audience | Processing status, source roles and field matching | Reopen Review & Create |
| Page preview fails or shows a login | Public accessibility and rendered content | Use a suitable public page or a clearly labelled screenshot |
| Run looks stalled | Saved task status after reopening | Avoid resubmitting until you know whether it started |
| Answers miss the question | Actual question, audience and stimulus | Correct the setup before a new run |
| Explorer group is empty | Answer and trait filters | Clear or remove filters and inspect count |
| Report unavailable | Included runs completed and credits available | Inspect the report card or generation error |
| Unexpected charge | Transaction time, scope and prior retries | Compare Usage with the saved run and contact support |
Data connection errors
Use the connector-specific instructions for authorization, scopes and syncing. Revoking access in the provider does not delete an iMario copy. See Connect a data system and Feishu.
Ask for help
Send the workspace, task, time, error and steps to reproduce to Support. Include what you expected and what happened. Do not include passwords, API keys or connector secrets.