# Support

> Contact the team with the context needed to investigate a problem.

Source: https://imario.ai/docs/resources/support

Email [support@imario.ai](mailto:support@imario.ai) for product, account or technical help. Use [Troubleshooting](https://imario.ai/docs/resources/troubleshooting) for checks you can make immediately.

## What to include

- What you were trying to complete.
- Workspace and task or report involved.
- Approximate time and the error message.
- What happened, what you expected and how to reproduce it.
- A screenshot when the issue concerns the interface.

Do not include passwords, API keys, connector secrets or sensitive customer records unless the team arranges an appropriate channel.

For a billing question, include the transaction amount and time from [Usage](https://imario.ai/docs/workspace/usage). A screenshot of the balance alone may not identify the charge.

Use the in-app **Feedback** control to report a bug or suggest a change. Account-specific or urgent issues should go to support. For custom audience access or commercial requirements, contact [sales@imario.ai](mailto:sales@imario.ai).